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Our team immediately receives a notification when you create a case on the Novotek Support Portal. A Novotek Support engineer will read and acknowledge the issue, sending a message back to you to let you know the work is ready to begin on the case.
Our team will diagnose the issues remotely, and we’ll reclassify the case as ‘In Progress’. The engineer assigned to your case will inform you about any details that come up during our investigations and will stay in touch during the entire process.
Once we identify and complete a fix, we’ll contact your team to inform them of the details and confirm the resolution of the issue. Following checking in with your operators, we’ll mark the case as fixed.
If further action is required, and depending on the SLA, we’ll investigate the root cause of the case and work with 3rd party vendors to identify the problem and seek to implement a permanent fix.
Support Portal
Raise a case with the details of the issues, and our team will respond
Email - systemsupport.uk@novotek.com
Send an email to our dedicated support email, and our system will automatically ingest your details and create a case, notifying our team of your issue.
Phone - 01543 888134
Call and speak to our team directly.
Out of Hours
Dedicated out-of-hours phoneline.
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